Technical Support Solutions

 
Combining traditional stand-alone support with more innovative commercial and technical solutions, SELEX Galileo can deliver improved integrated services which allow the customer to focus on front-line operations. Through identification and delivery of key resources and technologies, enhanced capabilities are easily sustained.

Forward Support Teams  Forward Support Teams are provided alongside the end user to deliver a service that continuously improves the availability of equipment and responds immediately to technical queries.  With "reach back" to a network of partnered design authorities, problems are resolved in an efficient and effective manner.

Risk Management  The Obsolescence risk management service transfers risk from the end user to SELEX Galileo.  Effective resolution of critical electronic assets is achieved through a range of obsolescence mitigation plans, from component replacement to affordable module redesigns.

Tools  Technical Support Solutions offers a full suite of business and engineering based tools, linking the traditional Failure Recording And Corrective Action Systems (FRACAS) and intelligent diagnostics with purpose-built demand forecasting and asset tracking systems.  These tool sets are web based and linked to the end user systems, for true end-to-end visibility.